Privacy Policy

Last updated: 2 June 2026

AllRentals.com.au (“AllRentals”, “we”, “us”, “our”) is operated by Refreshweb Pty Ltd (ABN 28 657 720 227), a licensed real estate agency. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

• Account information: name, email address, phone number, password (hashed)
• Property listing details: property address, photos, description, rental/sale price
• Payment information: processed securely by Stripe — we do not store credit card numbers
• Usage data: IP address, browser type, pages visited, device information
• Communications: enquiry messages, support requests, email correspondence
• Identity verification: where required for real estate compliance purposes

2. How We Collect Information

We collect personal information:

• Directly from you when you create an account, list a property, or contact us
• Automatically through cookies, analytics tools (Google Analytics, Meta Pixel), and server logs
• From third-party services including Stripe (payment processing), property portals, and identity verification providers

3. How We Use Your Information

We use your personal information to:

• Provide and manage our property listing services
• Publish your listing on third-party portals (realestate.com.au, domain.com.au, and others)
• Process payments and issue receipts
• Communicate with you about your account and listings
• Forward property enquiries from potential tenants or buyers
• Improve our platform, troubleshoot issues, and develop new features
• Comply with legal obligations and real estate regulations
• Send marketing communications (with your consent, which you can withdraw at any time)

4. Sharing Your Information

We may share your information with:

• Property portals: realestate.com.au, domain.com.au, and other listing sites — as required to publish your listing
• Payment processors: Stripe, for secure payment handling
• Cloud service providers: Amazon Web Services (AWS), Vercel, for hosting and infrastructure
• Analytics providers: Google Analytics, Meta (Facebook/Instagram) — for website improvement and advertising
• Regulatory bodies: where required by law or real estate regulations

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Understand how visitors use our website (Google Analytics)
• Deliver relevant advertising (Meta Pixel, Google Ads remarketing)
• Measure advertising effectiveness

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services in the Asia-Pacific (Sydney) region. We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Secure password hashing
• Regular security audits and access controls
• PCI-DSS compliant payment processing via Stripe

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Listing data may be retained for legal compliance purposes (up to 7 years as required by real estate regulations). You may request deletion of your account and personal data at any time, subject to our legal obligations.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

9. Third-Party Links

Our website may contain links to third-party websites (e.g., property portals, payment providers). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be notified via email or a prominent notice on our website. Your continued use of AllRentals after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, contact us at:

• Email: privacy@allrentals.com.au
• Website: allrentals.com.au
• Business: Refreshweb Pty Ltd, ABN 28 657 720 227

This privacy policy is governed by the laws of Queensland, Australia. For complaints, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.